Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

How quickly will I receive a response?

Many property owners/managers respond within 24 hours, but some a lot quicker. Please be aware of time zone differences when you contact them.
 

If you sent a booking request
They have 24 hours to respond to your request. Sit tight and you’ll find out soon whether they can accept the booking.
 

If you emailed the owner/manager
There’s no time limit for them to respond. However, we recommend all property owners/manager reply within 24 hours.

See more
What is the difference between 'Book your stay' and 'Contact the owner'?

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