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Owner Help Site
Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

What is the difference between 'Book your stay' and 'Contact the owner'?

 
For holiday homes offering the online booking service, you have two options: either book and pay online, or email the property owner/manager for more details.

Book your stay
This option lets you to check the rate and provisionally book by entering your payment details and pre-authorising a secure online payment. The property owner/manager will have 24 hours to accept your booking request – the payment won’t be taken until the owner/manager accepts.

Contact the owner
If you’re not quite ready to book and have some questions, send the property owner/manager an email.
 
They may respond with a quote: this confirms your holiday dates, gives you a breakdown of the costs and payment due date and allows you to pay securely online to confirm your booking.
Please note: wherever you see the Payment Protection logo, to be covered by the policy you must pay online through our website.

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