How do I edit the dates/number of people on my booking?
If you paid through our website
If you need to change the dates or number of people on your booking, you can send the owner a request via the Manage your holiday booking page.
If the owner agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your holiday booking page. You’ll have 48 hours to take action before the revised quote expires.
If your booking was made before 19 July 2016, please contact the owner to check if they can make the change. If not, the booking needs to be cancelled and you'll have to book again for the new dates.
What do I need to do if the price of my booking changes?
If changes to your booking result in a price change, we’ll ask you to make an additional payment. This is only possible for bookings made after 19 July 2016.
You’ve only paid the booking deposit - the price change will affect your booking balance. For example, if the price increases or decreases, we’ll adjust the balance amount (and, if necessary, the due date) accordingly. If you cancel the booking before you pay the new balance, the cancellation policy will only apply to the deposit amount you originally paid.
You’ve paid the full balance - if the new price is higher, you’ll be asked to pay the difference. Once you accept the booking change, we’ll let you know the due date for your new balance. You’ll then have up to 96 hours to make the additional payment. If the new price is lower than the original amount, we’ll issue you a refund for the difference once you have accepted the booking change.
Whenever any booking changes are made, you’ll be notified via email. You’ll also be able to track progress in the conversation with the owner on your Manage your holiday booking page.
What happens if the price doesn’t change?
If the price stays the same (e.g. you are moving the booking from 1 - 10 July to 2 - 11 July) you’ll simply accept the change and the new dates will be confirmed.
If you paid the owner directly
You’ll need to contact the owner directly if you need to change the dates/number of people on your booking.