Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

How do I contact the property owner/manager?

If you’ve already made a booking online, you can manage your booking and contact the owner here: Manage my booking. Simply enter your booking reference and email address to get started.
 
The owner/manager of the property should provide their contact details when you make your booking. They will be able to do this once you've paid your full balance.

 
If you don’t have their contact details:

  • Check any emails you’ve received from the owner/manager. You can reply to the email to contact them.

  • If you booked online, see your booking confirmation email (their phone number should be listed here) or log in to go to Manage my booking to see the owner’s/manager’s details.

  • If you’re not having any luck with the first two options, send them a new enquiry via the Contact the owner section on their advert.

Always check your spam/junk folder in case they’ve already responded.

If you’re still having problems contacting the advertiser, get in touch with us and we will look into this for you.
 



See more
 
What’s the difference between ‘book your stay’ and ‘contact the owner/manager’?
 
Why can’t I call the property owner/manager before booking?

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