Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

How do I redeem my goodwill voucher?

HouseTrip became part of the TripAdvisor Holiday Rentals family in April 2016. As part of this transition we have launched a new HouseTrip website, therefore, the process for redeeming your goodwill voucher has changed.

If you have been offered a goodwill voucher, you will be able to redeem it in a few simple steps:

  1. Make a new booking on the HouseTrip website

  2. Make a note of your booking ID (starts with BR)

  3. Call us on +44 2037524637 to have the goodwill voucher redeemed.


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