What is the difference between 'Book your stay' and 'Contact the owner'?
For holiday homes offering the online booking service, you have two options: either book and pay online, or email the property owner/manager for more details.
Book your stay
This option lets you to check the rate and provisionally book by entering your payment details and pre-authorising a secure online payment. The property owner/manager will have 24 hours to accept your booking request – the payment won’t be taken until the owner/manager accepts.
Contact the owner
If you’re not quite ready to book and have some questions, send the property owner/manager an email.
They may respond with a quote: this confirms your holiday dates, gives you a breakdown of the costs and payment due date and allows you to pay securely online to confirm your booking.
Please note: wherever you see the Payment Protection logo, to be covered by the policy you must pay online through our website.