Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

Why was my booking request declined?

We’re sorry your booking request was declined - we know how disappointing it can be.
You should have received an email to let you know if your booking request was declined, explaining why the property owner/manager couldn’t accept the booking. They may have received another booking for the dates you requested, or they may no longer be able to accept bookings for those dates.
If you haven’t received an email from us, or you have further questions about why your booking request was declined, please contact the property owner/manager directly.
You can also go to Manage your holiday booking to check the details of the booking request and to contact the owner.
If the property is still available for bookings and you’d like to book for different dates, send the owner a new enquiry.
Need to find another holiday home? Search here
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